Purchase Inquiries :
support@glocalme.com
24/7 Technical Support :
service@ucloudlink.com
Call Us :
+1 (877) 715-9177
SAFETY
Security is a top priority for our services, as everyone needs protection before they can connect.
Please see details of our technical tests, certifications and compliance with the corresponding directives.
WARRANTY
We promise all direct purchasers of our devices to be free from hardware quality and software system defects for one year from the date of purchase.If your device is under warranty, please contact the source of your purchase. If your device is out of warranty, or if you need further assistance, please send your order number to support@glocalme.com
Our return policy is simple, you can return the device(s) you bought within 30 days of product dispatch following the below guidelines.
Before returning device, please note the following problems can be solved by a simple restart.
Before returning device, please note the following problems can be solved by a simple restart.
- · Data failed to synchronize with APP
- · Fail to response to actions
- · Charged device cannot be switched on
- · Fail to connect
- · Unsatisfactory networkFor easy navigation refer to the device list below.
Simply follow these instructions. Please note, the device must be damage free and returned in perfect condition.
- · Wrap the return item(s) in the original packing.
- · Enclose a copy of (or original) receipt.
- · Return via your preferred shipping method.
- · Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.
- Return Address:
- GlocalMe Returns C/O Bei Yang
- 47-15 160th street FL2, Flushing, NY 11358
You can find answers in our list of frequently asked questions (FAQs). Browse through the FAQs listed by category.
Don’t find the answer you are looking for? Contact our customer support team! Our representative will get back to you with a personalized response ASAP.
SHIPPING
At this time, we deliver our rental devices to the U.S. and Canada addresses only.
ORDER
After placing your rental order, your device will be delivered before your trip or your order activation date.
RETURN
Your order will come with a pre-paid return label. Please attach the return label to a box containing the device and drop off at any US post offices within 2 business days after the end date of your order.
